We’re here to make your shopping experience smooth and stress-free! Below are some of the most common questions we get from our customers.
🛒 1. What products does US UNIQUE RESOURCES offer?
We specialize in premium grocery items and essential pet products. From pantry staples to your pet’s favorite treats — we’ve got everything you need in one place.
🚚 2. Do you offer free shipping?
Yes! We offer Free Shipping on eligible U.S. orders. Most orders ship within 1–2 business days and arrive within 3–7 days. 👉 Learn more on our Free Shipping page.
💳 3. What payment methods do you accept?
We accept all major payment options including:
Visa
MasterCard
American Express
PayPal
Apple Pay (if available) All payments are processed via secure, encrypted gateways.
🔄 4. Can I return or exchange a product?
Absolutely! If you’re not happy with your order, you can return it within 7 days. Items must be unopened and in original condition. 👉 Check out our Refund & Return Policy for more details.
📦 5. How do I track my order?
As soon as your order ships, we’ll send you a tracking number via email. You can follow your package in real-time. If you don’t see it, check your spam folder or reach out to us.
🐶 6. Are pet products safe and vet-approved?
Yes, we source our pet products from trusted suppliers. Everything we offer is selected with your furry friends’ safety in mind!
📞 7. How do I contact customer support?
You can reach us 24/7 via:
📧 Email: info@usuniqueresources.com 📞 Phone: 214-123-4567 📍 Address: 9052 185TH STREET, FL1, JAMAICA, NY 11423, USA
🔐 8. Is it safe to shop on your website?
Yes! Our website uses SSL encryption to protect your personal and payment details. We also never store your card information.
📅 9. Do you ship during weekends or holidays?
We process orders Monday through Friday, but our support team is available 24/7. Orders placed during weekends or holidays will be processed the next business day.
💬 10. Didn’t find your question here?
No problem! Reach out to us directly or use our upcoming Live Chat feature. We’re always happy to help.
