Exchange Policy

🔄 Exchange Policy

Shop Confidently – We’ve Got You Covered!

At US UNIQUE RESOURCES, we want you to love every item you receive. If something isn’t right, we’re here to help with a smooth and simple exchange process.

✅ Eligibility for Exchange:

• 🐾 Product must be unused and in original packaging
• 🧾 Proof of purchase (order number or receipt) is required
• 📦 Must request an exchange within 7 days of delivery
• 🚫 Perishable grocery items and opened pet foods are not eligible for exchange unless damaged or incorrect

🔁 What Can Be Exchanged?

• Damaged or defective items
• Incorrect item received
• Size, flavor, or variant issue (for eligible products)

📦 How to Exchange:

1. Contact Us
   Email us at info@usuniqueresources.com with your order number and issue description.
2. Get Confirmation
   We’ll review your request and confirm if your item qualifies for exchange.
3. Send the Item Back
   If eligible, you’ll receive return instructions. Package the item securely and ship it back.
4. Receive the Replacement
   Once we receive your return, your exchange item will be shipped within 3–5 business days.

🚚 Who Pays for Shipping?

• 🛍️ If the mistake is on us (wrong or damaged item), we cover shipping
• 🔁 If you’re exchanging for preference (like flavor or size), customer covers return shipping

🔒 Our Promise

We handle every return and exchange request with care, honesty, and speed. Our mission is to ensure 100% customer satisfaction with each order.

📞 Need Help?

We’re available 24/7 for any exchange-related questions:

📧 Email: info@usuniqueresources.com
📞 Phone: 214-123-4567