Refund and Returns Policy

🔁 Refund & Return Policy

Last Updated: June 11, 2025
US UNIQUE RESOURCES
📍 9052 185TH STREET, FL1, JAMAICA, NY 11423
📞 214-123-4567 | ✉️ info@usuniqueresources.com

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📦 Our Policy

At US UNIQUE RESOURCES, your satisfaction is our priority. We strive to deliver quality grocery and pet care items, but we understand that returns or refunds may occasionally be necessary.

Please read our policy carefully before making a purchase.

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🛍️ Return Eligibility

You may request a return or refund if your item meets the following conditions:

✅ Returnable Items:

• Unopened, unused products
• Items received damaged, defective, or incorrect
• Return request made within 7 days of delivery

❌ Non-Returnable Items:

• Perishable groceries (e.g., fruits, dairy, fresh food)
• Opened or used products
• Items returned after 7 days of delivery
• Clearance or final sale items

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⏱️ Return Timeframe

• All return requests must be submitted within 7 days of receiving your order.
• Once approved, the return must be shipped back within 5 business days.

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💵 Refund Process

Once we receive and inspect your returned item:

• ✅ Approved refunds will be processed to your original payment method within 5–7 business days.
• ❗ Shipping costs (if any) are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

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🚚 Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos of the product/packaging

We’ll resolve it with a replacement, store credit, or full refund—based on your preference.

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🔁 Exchange Policy

We do not currently offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

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📩 How to Request a Return or Refund

1. Email us at info@usuniqueresources.com
2. Include your order number, reason for return, and photos (if applicable)
3. Wait for a confirmation email with return instructions

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🛑 Important Notes

• All returned items must be in original packaging and in resellable condition (if applicable).
• Items sent back to us without prior authorization will not be accepted.
• We reserve the right to refuse returns that do not meet our policy criteria.

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❓ Questions?

We’re here to help!
Reach out to our friendly support team:

📞 Phone: 214-123-4567
📧 Email: info@usuniqueresources.com